FAQ

My legal bank account name is different from Facebook user name. Is this is a problem?
No. In the case of Facebook login, you can still modify your bank account legal name even if different than your Facebook name. Look under menu and update y...
Sat, 4 Nov, 2017 at 12:56 PM
I have questions about my payments and balance?
Check the app wallet for available balance (to be released next), pending balance (paid but not approved yet by the card), and paid (last payment to you).
Sun, 26 Jun, 2022 at 10:43 PM
My credit or debit card transaction didn’t go through.
It might be a transaction limits issue but occasionally, your bank (particularly Bank of America Cards) could randomly block a transaction for no particular...
Sat, 4 Nov, 2017 at 12:58 PM
Can a customer cancel a payment?
Once the gratuity is executed, it cannot be cancelled or reversed. If the gratuity was sent by mistake, you can contact BRΛVO Support.
Sat, 4 Nov, 2017 at 12:59 PM
Can I cancel my BRΛVO account or delete my information?
Just send us an e-mail. We will take care of it for you. support@trybravo.com. However, please know that we keep a record of payments. 
Sat, 4 Nov, 2017 at 1:01 PM
Found a possible glitch?
Please contact us immediately at support@famigo.com with the subject "Possible Glitch". We appreciate your support and take your suggestion seriou...
Sun, 26 Jun, 2022 at 10:52 PM
Where is FAMIGO available?
Continental U.S., Latin America, Puerto Rico, Dominican Republic, Mexico, Europe, Canada, Australia, New Zealand, and Japan. Creators can receive payments f...
Sun, 26 Jun, 2022 at 10:52 PM
What are absolutely forbidden businesses by FAMIGO and the credit card industry?
Per our Terms & conditions, you may not use FAMIGO in connection with any product, service, transaction or activity that involves: Money laundering, t...
Sun, 26 Jun, 2022 at 10:02 PM
I can't login. What can I do?
Try checking your email and password as they are case sensitive. Also, try resetting your password. If all fails, send us an email to support@famigo.com. 
Sat, 16 Apr, 2022 at 10:22 AM
Learn More and Instructional Videos
Please visit www.learnmore.famigo.com or visit https://famigo.com/howto Let us know if you have any other questions.
Sat, 16 Apr, 2022 at 10:09 AM